iBasis Email Marketing Policy

iBASIS Ltd is a reputable company which supplies spares identification softwatre of plumbing and heating into business sector via our online website.

Our products and services are particularly suited to businesses. From time to time we do email our existing business customers with offers and approach other businesses when we consider they may have legitimate interest in our promotions, products and services.

We comply entirely with the provisions of the General Data Protection Regulations [GDPR] and the Privacy and Electronic Regulations [PECR]. We only hold and process personal data where there exists clear legal basis to do so. We only send marketing emails to private individuals, sole traders and (non-limited liability) partnerships where this has been requested by positive (two stage) consent.

Our email campaigns are always targeted, purposeful and never random.

We do not sell or exchange mailing lists with any other company and we will never do so.

We only email market to potential customers that are in the industry specific sector we operate within, or our own self-generated mailing lists.

Every marketing email we send states clearly its origin and purpose and has a clear, genuine opt-out link in the footer. This link immediately adds your email address to our exclusion list and also gives you the opportunity to add any other email addresses to our exclusion list. Our marketing emails are never sent to addresses that exist on our exclusion list.

If you actively request subscription to our mailing lists we will send you a verification link so that nobody can subscribe you without your permission. To instantly unsubscribe in the future, you can simply click the opt out link at the bottom of any of our marketing emails to be excluded from our lists.

We are an ethical, trustworthy and progressive company that is always pleased to take on comments and feedback so to improve our processes, standards and customer service. Please do not hesitate to email us if you are unhappy with our email marketing, believe we have made a mistake and/or would like to raise an issue with us. You can be assured that your email will receive prompt and full attention, you will receive a personal reply and we will certainly embrace your comments as important in further considerations of our marketing practices.