iBASIS Ltd. Terms & Conditions

Rights As A Consumer

In accordance with the legislation you have 7 (seven) working days of the "period of consideration and negotiations", when you can cancel your order and obtain a complete refund of your money. In this case you do not need to have any explanation or reasons for the cancellation of the purchase and we will not ask you under any circumstances as we do not have the right to. We will be obliged to return your payment to you completely within 30 days from the moment of the cancellation of the purchase.

How To Cancel A Purchase During 7 Days Of The Period Of Consideration

If you wish to cancel your purchase during 7 working days (excluding Saturday, Sunday and PUBLIC holidays in Great Britain) of the "period of consideration and negotiations", please, send us an E-Mail to the following address: info@ibasis.co.uk or write a letter addressed to: Director, Unit 62, Evans Business Centre, Manchester Road, Bolton, BL3 2NZ, United Kingdom. In this case it is necessary to give us your name and address. If your order was placed on the Internet, please include the reference number of the transaction, given to you by the merchant at the time of payment. If your order was placed with us by mail, then indicate this fact in the letter.

The Refund Of Money As A Result Of The Cancellation Of Purchase

If you cancel your purchase during 7 days of the "period of consideration and negotiations", we will fully refund your payment, without any additional charge. If you paid by credit or debit card on the Internet, then the money will be paid directly to your credit or debit card within 30 days from the date of cancellation of the purchase. If the payment was made by another method, the refund of money will be paid by means of a cheque, which will be sent to your specified address within 30 days from the moment of the stoppage of the purchase. There are no additional charges for the stoppage of purchase during 7 days of the "period of consideration and negotiations" and the British legislation prescribes a complete refund of the money during this period.

The Return Of The Goods And Money After 7 Days Of The Period Of Consideration

The return of money for the unwanted services not possible.

Invoicing and payments

You will provide us with a valid and updated credit/debit card information, or with a valid purchase order or alternative document reasonably acceptable to us.
If you provide a credit/debit card information to us, you authorise us to charge such credit/debit card for all purchased services used in the order form for the initial subscription term and any renewal subscription term (s).
Such charges shall be made annually of if the order form specifies that payment will be by a method agreed by us or other than a credit/debit card, we will invoice you in advance and otherwise in accordance with the relevant order. Invoice charges are due net thirty (30) days from te invoice date. You are responsible for providing complete and accurate billing and contact information to us and notifying us of any changes to such information. Overdue charges –if any invoiced amount is not received by us by the due date then without limiting our rights these charges may occur late interest at the rate of 1.5% of the outstanding balance, or we have the right to cancel/suspend such orders/licences.

Subscription terms

You will select your licence / licenses fee as part of your registration for the services.
Each subscription period licence / licenses will be based on the subscription period sold annually. You will be billed for the licence / licenses annually.
At the end of your current subscription period, your licence / licenses will automatically renew for a subscription period equal to your prior subscription period using the credit/debit card details our payment provider holds.
Unless you provide IBASIS LTD with an email notice (sent to info@ibasis.co.uk) of your intent not to renew your license / licenses, at least thirty (30) days prior to the end of the- then current subscription period.
To view the specific date of your license / licenses including pricing information and the end date of the subscription period, login to your account and click:
Hello – your user name
My subscription
Or contact us at info@ibasis.co.uk

Changes in fees

We may change the fees for the service at any time. Such changes will be effective as of the first billing cycle that occurs more than thirty (30) days after notice of our new fees.
Provided that if you agree to renew you will be charged at the-then current rate of such licence / licences as provided at www.ibasis.co.uk fees shom in my subscription.
We reserve the right to deactivate your access to the services for failure to pay applicable fees.


This website and its content is copyright of ibasis.co.uk - © [iBASIS Ltd] [2010]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
You may not create a link to this website from another website or document without iBASIS Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material and Conduct

You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).

Links to and from other websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website.
We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the iBASIS Ltd logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any iBASIS Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause, for breach of these terms and to take any action we deem appropriate.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
(a) Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
(b) If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
(c) You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims,
liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Copyright Notice

This website and its content is copyright of [iBASIS Ltd] - © [iBASIS Ltd] [2010]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

iBASIS Contact information
PO BOX 258
BL4 4AR Tel: 07973354640

Company Name: iBASIS Ltd. 
Place of Registration:Companies House Cardiff 
Company's Registered Number: 6555489